Track package

Frequently Asked Questions

We’ve listed the most Frequently Asked Questions below, which should provide you with a clear and concise answer.

Once your package is received in our offices in the United States, you will receive a confirmation email as well as a tracking number. This number will allow you to follow the progress of your package on your online account.
You can create a free personal or professional account online.
We accept cash, bank transfer, Zelle, Visa/Master Card
The delivery time of your package depends on the following factors:

Delivery Location: Shipping time depends on the U.S. location where the package is received.

Shipping Type: The shipping type you choose also determines shipping time. Air freight is faster than sea freight.

Destination: The destination of your package may also determine shipping time.

Once we receive your order, we will provide you with a tracking number so you can track its progress online.
Your package is automatically insured for up to $100 in case of loss. If you need more coverage, you can purchase an insurance package based on the value of your declared items. Some restrictions may apply.
ShippEx ships throughout Haiti and the Turks and Caicos Islands.
Our freight rate depends on the actual weight (LBS) or the dimensional size of your package (LxWxH), whichever is greater. Our calculator can be used to estimate the cost of your package.